SharpStone USA shall allow returns of all unused and unopened items as long as it is still within fifteen (15) days after the date of receiving your order. Qualified return orders will be refunded but will have the amount of $5.99 deducted from the refund amount. The aforementioned deductions are to be used to cover original shipping costs.
Returning Your Product
Please send an email to -insert support email address- in order to receive your Return Merchandise Authorization number. The RMA number must be clearly displayed on the outside of the box upon returning your product. Please include a copy of your original Sales Receipt /Invoice or a sheet of paper with your Name, Address, Phone Number, RMA Number and the Reason for Returning the product clearly typed out for our Returns Department to review.
Missing or Broken Product
Please send an email to -insert support email address- upon 72 hours of receiving your order. Our trained support personnel will be there to assist you with your concerns and will also help you in sending a replacement should the product be deemed eligible for a replacement (defective).
Note: ALL product components including other parts and accessories must be returned back to SharpStone USA using the RMA provided to you. Any incomplete returns or those that do not meet and pass the conditions stated herein will not be processed.